How do I create an account?
Click "Sign up" in the top menu and fill in your details. You will receive an activation email — you just need to confirm your account before buying or registering coins.
I forgot my password. How do I reset it?
On the login page, click "Forgot password". You will receive an email with a link to set a new password, valid for a limited time.
How do I update my personal details (name, address, etc.)?
Under "Profile" in your account menu you can update your personal details and address. Billing/shipping addresses used at checkout are managed under "My addresses".
How do I change my settings (currency, timezone)?
Under "Settings" in your account menu you can adjust your language, reference currency and timezone.
How do I change the site language?
Use the language switcher in the header (below the logo). Your choice is saved in your browser, and if you are logged in, it is also saved to your account.
Does my chosen language affect the emails I receive?
Yes — the language linked to your account is also used for order confirmations, invoices and other emails we send you.
What is the price catalog?
It is a reference table of market values for coins, organised by year, collection, currency/face value and condition — useful for checking the approximate value of a piece.
Do I need a subscription to access the catalog?
Access to the price catalog may depend on your plan — some plans include full access, others do not. Check the plans page for what each one includes.
How do I search for a specific coin in the catalog?
Use the available filters (year, collection, currency, value) on the catalog page to narrow down the results until you find the piece you are looking for.
What is the difference between "My coins" and "My collections"?
"My coins" is where you register individual pieces you own, with front and back photos. "My collections" defines the scope of what you are collecting (for example, a country, a material or a specific series) and is used to organise and view statistics about your collection.
How do I add a coin to my personal collection?
Under "My coins", choose "Add" and fill in the piece's details, including front and back photos if you wish.
Is there a limit on how many coins or collections I can register?
Yes, the maximum number of coins and collections you can register depends on your subscription plan — higher plans allow more.
What is the 3D view of a coin?
After adding front and back photos of a coin, that coin's page shows a spinning 3D view built from those same photos, so you can see the piece from different angles.
Can I share one of my coins with someone else?
Yes — on any coin you can turn on a public sharing link (without showing your identity or purchase price), which anyone can view without needing an account. You can turn it off or renew it at any time.
How do I save a shop product as a favorite?
On any shop product, click the star icon to add it to your favorites.
Where do I see my favorites?
In your account menu, under "Favorites", you will find the full list of products you have saved.
How do I buy a coin in the shop?
Add the product to your cart and proceed to checkout, where you choose the delivery address and payment method.
Do I need an account to buy?
Yes, you need to be logged in to complete a purchase — guest checkout is not available.
What payment methods do you accept?
We accept credit card and MB WAY. With MB WAY you will receive a notification on your phone to approve the payment.
Do I get an invoice for my purchase?
Yes — as soon as your payment is confirmed, we automatically issue the corresponding fiscal document. You can download it as a PDF from your order history.
How do I track the status of my order?
Under "My orders" in your account menu you can see the current status of each order, including payment, shipping and related documents.
Is shipping free?
It depends on the product — some have free shipping, others have a cost calculated in your cart before checkout, always shown before you pay.
How do I know when my order has shipped?
As soon as your order ships, we send you an email with the tracking number, and this information is also available on your order page in your account.
Can I return an item?
Yes — open a support ticket (category "Order") requesting a return. Your request is logged and followed up by us, and once we confirm receipt of the returned item, we process the refund.
How does a return refund work?
Once we confirm receipt of the returned item, we process the refund and send you a confirmation email as soon as it is complete.
What is a subscription?
It is a paid plan that increases the number of coins and collections you can register, and may include access to the price catalog and other perks, depending on the plan.
How do I subscribe to a plan?
On the plans page, choose the plan you want and add it to your cart like any other product — the purchase process is the same as for any other shop item.
Can I change plans after subscribing?
You can always upgrade to a higher plan at any time (any unused value from your previous plan is applied as credit). Downgrading to a lower plan may not be available — contact our support team for more information about your specific case.
How do I cancel my subscription?
Open a support ticket (category "Billing") requesting the cancellation, and we will take care of it.
Where do I see my subscription history?
Under "Subscription" in your account menu you can see your active plan (if any) and the full history of previous subscriptions.
How is my personal data protected?
We handle your data according to our Privacy Policy — see the "Privacy and Policy" page in the site footer for full details.
Does the site use cookies?
Yes. You can review our Cookies Policy and adjust your preferences at any time via the "Manage Cookies" link in the site footer.
How do I open a support request?
While logged in, go to "Support" in your account menu and click "New ticket". Choose a category, write your request, and optionally link it to a specific order.
Can I attach photos or documents to my request?
Yes, you can attach up to 5 files per message (images or PDF, up to 5MB each) — useful, for example, to show a coin's condition or a proof of payment.
How do I know if my request has been answered?
Under "Support" in your account menu, you can see all your requests and their status (awaiting reply, answered, or closed). You also get an email whenever there is a new reply.
How do I contact customer support?
If you already have an account, the fastest way is to open a ticket under "Support" in your account menu — you can follow up and get replies right there. If you don't have an account yet, or it's a general question, use the form on the Contacts page.
Where can I find the Complaints Book?
The link to the official Complaints Book (Livro de Reclamações) is available in the site footer.